Distribution is proving to be a resilient and innovative sector. Distributors around the world are currently facing huge external and internal pressures, but they are rising to the challenges. The majority of them are putting in the hard work and resources required to transform, adapt, survive, and thrive in an unpredictable business climate.

Their strategies include undergoing extensive digital transformation and technology modernization, migrating core applications like ERP and CRM to the cloud, adopting circular economy practices, and introducing servitization—offering customers additional services and solutions related to core distribution activities. Among their objectives are greater cost control, improved operational flexibility and speed, enhanced customer experience, and greater resilience to external forces. 

This IDG-Sage global report will discuss the concerns, drivers, and expectations of modern distributors, and offer expert commentary and strategic advice.