 | For decades, business communication was synonymous with the analog voice call. While phone calls are still critical for building relationships, they have now become just one of the major components in a mix of multiple modes of business communications that includes email, text, chat, video conferencing, online meetings, mobile apps, and more. And in addition to the traditional desk phone, today's knowledge workers favor new mobile devices as well as softphones on computers. How people work has also changed, as workflows are increasingly organized around cloud-based business applications—from CRM to HRM to ERP. This white paper describes how this new platform offers:
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