The increase of people working from home has caused a dramatic change in the business environment and exacerbated the need for more remote connectivity with their financial services providers. To address these challenges, conversational AI and voice recognition have become necessary staples in responding to customer needs and demands. The key is discovering how to drive down expenses and increase revenue, while keeping your customers happy with anticipatory customer service.

Microsoft + Nuance have introduced a conversational AI and voice platform that offers a means to improve the Discover Financial customer experience to keep customers satisfied and associated with your organization for life. This solution reduces costs, prevents fraud, and creates opportunities to increase revenues for financial services clients.