 | Before COVID-19 upended the restaurant industry, many owners were plotting new revenue streams, including online ordering and curbside pickup. The start of the pandemic made those ideas more urgent, compressing upgrades from years or months into mere weeks. Restaurants adjusted their footing with new delivery options, revamped menus and even added groceries to stay in business. The adjustments brought by the pandemic won’t end when restrictions lift. Restaurants likely will find a changed marketplace, with different customer demands and expectations. In this playbook, we explore how restaurants can prepare for an uncertain future, including:
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