Customer service is often an overlooked strategic element in most companies. Although creating great customer experiences is talked about by many, business investments are typically funneled into acquiring new customers. 

Chatbots are a great way to improve customers’ service experience as well as a proven way to save time, effort and ultimately money for companies. Chatbots can also be a service agent's best friend by deflecting repetitive, easy to answer questions so customer service agents can focus on complex tasks requiring creativity, empathy and care.

If you’ve been thinking about investing in a customer service chatbot but aren’t sure how to get started, download this guide to learn:

• Why customer service automation and chatbots are important
• Who should be involved in the buying process
• What are the key considerations to purchasing