A leading technology-based lab instruments solution provider engaged Cognizant to design a new field service app to help field service engineers (FSEs) manage their entire CRM workflow without ever opening their personal computers. In this case study, learn how FSEs can now manage tasks such as service orders, capturing digital signatures and sending service confirmations all while on their mobile phones, leading to benefits like:

• Saving $2M a year by reducing time spent formally closing service requests by 50%
• Enabling 24x7 access to service order and lab instrument part status information
• Improving call closure turnaround time (TAT) from 70% to 90%