This white paper examines the immense potential of low-code, no-code platforms in helping CX leaders to deliver winning customer experience strategies. Business, IT and HR leaders will need to come together to ensure that the benefits of low-code, no-code applications, also known as citizen development, can emerge from misnomers like “shadow IT” to deliver business value and ROI.

The white paper covers:

• New challenges of customer experience
• The advantages of low-code, no-code platforms
• What it takes to jump start the journey