Meeting the Demands of the Modern Patient Through Online Appointment Scheduling

Penn Medicine is recognized as one of the nation’s best hospitals by U.S. News and World Report and as a prestigious academic medical institution. In coordination with Clinical Care Associates, Penn Medicine’s employed primary and specialty care physician group, Penn Medicine saw the immediate need to improve patient access, attract new patients and increase patient retention.

Penn Medicine made its EMR implementation and utilization a top priority by utilizing Epic’s scheduling module for existing patients, MyChart. While this solution sufficed for existing patients through its portal, myPennMedicine, DocASAP provided Penn Medicine, with a tool to draw in new patients, reach patients from diverse digital pathways (health plans or healthcare content sites), and manage intake for specialists or ancillary services.

Download this Case Study to learn:

  • How DocASAP collaborated with Penn Medicine’s operations team to digitize unique scheduling protocols.
  • How Penn Medicine's patient access platform navigates the patient to the correct physician and appointment time during the scheduling process. 
  • How online scheduling and intelligent provider matching influences how Penn Medicine attracts, engages and retains patients.


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