Once on the fringes of healthcare delivery, telehealth’s
ability to bridge patient access to care during challenging
times has thrust virtual care onto center stage. An industry
analysis by Trillian Health estimates that 38M people
generated 96M telehealth visits during the first year of the
COVID-19 pandemic.

Providers have thus adopted telehealth at a massive scale. This surge has shown the value of virtual visits — as well as revealed pain points in the provider experience.

This research conducted on behalf of Optum by a Qualtrics, Inc. online research panel sought to understand physicians’ past, current, and predicted use of telehealth, as well as identify the benefits and barriers physicians encounter when using telehealth with their patients.

Download this free e-book to learn: 

• How telehealth usage changed throughout the pandemic. 
• The most common types of visits conducted using telehealth. 
• How patients schedule virtual visits
• The top benefits virtual visits offer patients -- and the barriers keeping providers from adopting telehealth.