Self-insured employers are more focused than ever on helping employees cope with the complexities of healthcare and benefits. Most large employers plan to offer their employees some type of benefits “navigation” support. With no standardized definition of navigation, HR leaders need to determine which service model will provide the best member experience and ROI. 

Download this guide and learn key factors for recognizing state-of-the-art navigation including:

• Strategic member engagement
• Early, proactive intervention
• Intensive utilization management
• Comprehensive benefits education and referrals
• A level of caring that yields results