Customer experience (CX) is the ultimate differentiator and Rogers Communications - a Canadian telecommunication and media business - knows this well. This is why they joined hands with an ITSM partner that proactively monitors the performance of their services while enabling teams to constantly assess, troubleshoot, and engage with customers.

Read the story of Rogers Communications to learn what fundamental internal shifts lead to the creation of a customer service philosophy that ensures more stimulated people who stay longer and happier.