Identity-first for truly personalized retail experiences
Okta powers the identity for the internet. We bring simple and secure access to people and organizations everywhere by securing customer and employee identities. And for...
Identity-first for truly personalized retail experiences
Okta powers the identity for the internet. We bring simple and secure access to people and organizations everywhere by securing customer and employee identities. And for...
The Personalization Effect: Captivating Clients and Driving Business Growth
Creating a personal experience can be the difference between attracting a visitor and attracting a customer. Modern customers want personalization, with recommendations created...
Okta Public Sector Omnichannel Discovery Guide
It’s no secret that delivering a great customer experience helps people access public programs and benefits. But changing customer expectations and evolving privacy regulations...
2022 State of Customer Experience Technology
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact...
The Guide to Delivering a True Omnichannel Customer Experience
The concept of omnichannel CX has been watered down. It’s more than simply communicating with customers on every channel. True omnichannel support ensures seamless transitions...
Thinking beyond, and before, the abandoned cart
Download this white paper to understand how context-driven commerce works, how the Sitecore solution delivers context-driven commerce capabilities today, and the important...
Frost & Sullivan: Update Your Contact Center Today or Risk Losing Business Tomorrow
Customer expectations have changed. Self-service options on the channels of their choice are a given. And when self-service is not enough, they want live agents who can...
Nucleus Research: Genesys PureCloud Makes Omnichannel Accessible
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it....
Your Guide to Omnichannel Support
Today’s customers ask questions day and night & want answers immediately. How can you anticipate which channels a customer will need or want and determine whether...
