You can’t listen to a news report or read economic data without hearing about the current job market. We have had 65 months of private sector job growth, and last year...
HR executives must step up their game when it comes to acquiring, engaging, and retaining talent. Just as their marketing colleagues have done for years, HR professionals...
Today, 87% of organizations believe that company culture and employee engagement are top challenges, with 50% citing the problem as “very important”. So why are businesses...
Today’s forward-thinking HR organizations are innovating with insight—and if you want to get ahead, you must too. Still, on average, there is a 30% gap between the importance...
Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about...
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience...
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service...