It’s no secret that social, mobile and collaborative technologies have changed the way people interact. More than ever, individuals expect their business applications...
There’s no denying the increasing complexity of the IT landscape: From new technology and devices to the growing costs of supporting a sprawling infrastructure, IT support...
Service desks are now more accessible than ever, which increases the workload for the service desk staff but may not correlate with any increases in IT budget. And although...
Each interaction between your employees and your service desk affects the reputation of the entire infrastructure and operations (I&O) team. To delight (or, as we like...
Today’s service desks must evolve to stay relevant, users expect to request help from IT support in the same way they shop, bank, or update their profile status. In order...