We spoke with contemporary Customer Success leaders to get the inside scoop on which techniques work for them, and the state of the profession moving forward. We have compiled their advice, along with a comprehensive guide for effective implementation, best practices, and strategies for creating a world class Customer Success organization.

This handbook includes an in-depth look at:

• How to structure a Customer Success operation
• Best practices for CS platform deployment
• Tips for handling customer onboarding
• What to look for when recruiting Customer Success professionals
• Key ways for improving customer satisfaction