 | Access this complimentary two-part Gartner Newsletter now and read insights from WorkFusion and Gartner on the benefits automation can offer your workforce: freeing employees from repetitive and mundane tasks so they can create more meaningful work. By focusing on providing a more engaging workday, leaders can:
Part I: The Hidden Costs and Risks of Poor Employee Experience in AML and KYC Operations As regulations on banks and financial institutions continue to increase and expand, compliance operations teams retain high numbers of analysts, many performing mundane yet mandatory tasks. The employee experience of these compliance analysts is often a lesser-recognized issue, but it creates a surprisingly large impact on the whole organization, bleeding costs and increasing risk. Part II: Addressing Employee Resistance to Automation in Financial Services "The pandemic and its economic effects are driving financial services CIOs to accelerate automation initiatives to improve resilience and drive down costs. The psychology of employees’ reaction to change is crucial in working with business peers to set out the guardrails and approach for automation."
Gartner, “Addressing Employee Resistance to Automation in Financial Services,” Nicole Sturgill, Laurie Shotton, Mary Mesaglio, 21 September 2020 GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved Request Free! |
