Why You Need to Rethink Your Customer Self-Service Strategy

Gartner clients rank customer self-service as a top-five customer service trend for the year. Customers can go further down the customer journey without a human engagement than ever before. In this complimentary Gartner report (brought to you courtesy of Zendesk), you'll learn why customer service leaders must increase channel alignment, make knowledge critical, and use data to predict behavior. Request Free!