Spotlight: 8×8 Virtual Contact Center

In this new Spotlight, our independent technology specialists investigate 8x8's Virtual Contact Center solution and give you the facts, so that you can decide whether this...

The Contact Center in 2015

Add that to the fact that it takes 12 positive experiences to counter the effect of one negative experience, and it is obvious that extending excellent customer service is...

Top 8 Trends for ERP in 2015

Each year sees ERP becoming more malleable to business's needs. So what does 2015 hold for the ERP industry? Our new guide to ERP trends for 2015 investigates the continued...

The Top Ten ERP Vendors

How do you cut through the noise and narrow down your list of potential solutions? We've simplified things for you and have compiled all the information you need in this top...
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