Digital technologies are transforming traditional classrooms and new ways of consuming higher and specialized education are being created by start-ups and nonprofits alike....
Digital technologies are transforming traditional classrooms and new ways of consuming higher and specialized education are being created by start-ups and nonprofits alike....
“The age of the customer” has become the de facto term for explaining the power shift from organization to consumer. Customers expect banks to meet their expectations,...
As the private equity environment becomes more challenging, determined focus on cash flow and margin improvements, and the strict adherence to new government regulations are...
As the private equity environment becomes more challenging, determined focus on cash flow and margin improvements, and the strict adherence to new government regulations are...
As digital natives come of age and wield more spending power, they bring with them the confidence—and the expectation—that financial processes long relegated to the physical...
As digital natives come of age and wield more spending power, they bring with them the confidence—and the expectation—that financial processes long relegated to the physical...
In a highly competitive industry where many companies are trying to be everything—offering a plethora of services, but failing to excel in any one—telecoms must allocate...
Despite many predictions that digital transformation meant the demise of the call center, it has remained a key channel for customer service. Nevertheless, the role the call...
Insurance companies are shifting from their traditional competitive advantage of price, to offering a better customer experience as their differentiator. The combination of...