2021 Technology Excellence Awards: Harnessing Data Analysis & Automation
Date: Wednesday, March 17, 2021 Time: 2pm ET | 11am PT Credits: 1.2 CTP and/or FP&A continuing education credits from the AFP (pending) Sponsored by: Kyriba ...
The Customer Education Playbook
The Customer Education Playbook provides the most comprehensive, validated methodology for developing, implementing, and evaluating a customer education program. Whether you're...
Secrets to Great Customer Onboarding and Education
Onboarding is the most critical part of the customer journey. When you carefully monitor and engage customers throughout product rollout, you put them on a path to success...
Customer Service Trends for 2021
As we look back on 2020 and ahead to 2021, we want to uncover the biggest challenges that CX teams have faced in the past year, the biggest areas of opportunity in...
Customer Service Coaching Plan
It may seem simple, but the reality is that great customer service experiences start with great customer service agents. But if your agents aren’t given the proper...
10 Customer Service Email Templates Every Agent Needs
Download the eBook now for templates on how to respond when a customer: has a question about company policies, doesn't get their order on time, found a bug on your...
How to Build An LMS Business Case for External Training
To help you navigate the evaluation process, our team put together an in-depth eBook that will guide you through: How to Build an LMS Business Case for External Training...
Top 5 Midsize Business CRM Software With the Best User-Reviewed Value for Money
Navigating such a dense and varied market is overwhelming. Trying to find the right solution? It feels hopeless. Here’s the good news: We’ve done all that heavy...
Top 5 Enterprise Business CRM Software With the Best User-Reviewed Value for Money
Navigating such a dense and varied market is overwhelming. Trying to find the right solution? It feels hopeless. Here’s the good news: We’ve done all that heavy...
Top 5 Midsize Business CRM Software With the Best User-Reviewed Overall Rating
Navigating such a dense and varied market is overwhelming. Trying to find the right solution? It feels hopeless. Here’s the good news: We’ve done all that heavy...
