With over 61 aircraft, operating across 151 destinations in 44 countries, Aegean Airlines was using four full-time agents to manage schedule changes manually via phone and email. For planned schedule changes the carrier would use a small call centre to accommodate the higher volumes and ensure all passengers were informed and re-accommodated on time. This manual approach was not only a huge operational burden on the airline but also caused unnecessary stress for its passengers.

Discover how 15below's Disruption and Queue Manager solutions enabled the airline to:

• Create operational efficiencies
• Keep all impacted customers well-informed of changes
• Quickly and easily identify unresponsive customers