AT&T has a legacy of innovation and a market focus of giving customers what they want that has solidified them as a global leader in the telecommunications, media, and technology sectors. AT&T continually seeks to create new customer experiences and cost-effectively grow their operations in each sector. Operating in highly-regulated industries, AT&T must meet strict compliance standards and faces competition from other large, multi-channel communications and media conglomerates. Read this case study and learn how, by using Flosum, AT&T was able to increase customer satisfaction all the while remaining in compliance with government regulations.