Empower the Digital Workplace with Enterprise Chatbots
Employees no longer want to use traditional web-based forms to request a service and expect seamless omni-channel experiences. As artificial intelligence (AI) and automation...
Why Discovery Is Critical to Multi-Cloud Success
Organizations adopting cloud can use multi-cloud environments — multiple public cloud services, often along with on-premises physical, virtual, and private cloud infrastructure...
How IBM Reinvented Its Talent Acquisition (And You Can, Too)
On-Demand Webinar
Reinventing the talent acquisition function is critical for organizations to sustain market advantage, drive value to changing business models, and close...
Discover The Business Value of Microsoft 365
See the difference Microsoft 365 can make through customized workshops, real-world demos, and our value calculator. Start your journey today.
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Buyer’s Guide for Remote Support
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions...
Optimizing Change for Remote Support: Toolkit from HDI
This HDI Toolkit is a series of practical “how-to” instructive job aids designed with the IT service management practitioner in mind. Each area of focus can be studied...
Mobile Devices: The New Support Frontier for IT – IDG
Recent years have brought a huge shift in the workplace around mobility. Smartphones and tablets are now essential work tools for employees in many types of organizations...
IDC Report: Delivering Support That Goes Above and Beyond
Customer support and employee support continue to blur as user expectations grow more similar. This convergence and technology enhancements put increased stresses on support...
Support Teams that Embraced Mobile
Customers and employees expect support organizations to keep their mobile devices running efficiently and effectively – just like their desktops and laptops. Download this...
Microsoft 365: A secure solution that brings together Office 365, EMS & Windows
Digital transformation is fundamentally changing the way companies use technology to drive growth. It’s also creating a new culture of work. Office 365 is a critical...
