Overcoming the Omni-Channel Challenge
In a customer-driven economy customers expect to shop, compare, purchase, and consume on their own terms, on their own schedule, through a variety of channels, and on a variety of …
Digital Reinvention in Action IBV Report
Digital technologies have redefined how people live. Technology is already changing traditional industry structures and economics and is reinterpreting what it means to be a customer and a citizen. To …
Mobile: Design to Succeed or Designed To Fail
The mobile ecosystem is constantly evolving to satisfy users’ demands for fast, attractive, effective mobile applications and experiences. Mobile offers here-and-now data that can transform user experience – creating more …
How to Select the Right Remote Support Tool
A transformation of the workforce has altered end user expectations and business needs, driving the need to build flexible, simple, and scalable remote support solutions – all while keeping support …
IDG: A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Given everything from new devices and security concerns to increasingly tech-savvy end users and the costs of supporting a sprawling infrastructure, there’s no denying the growing complexity of the IT …
The State of Support Services: 2017
The way companies approach support services is changing – both in terms of the organizational structure as well as the areas of focus and key performance indicators (KPIs). Support teams …
Sum of Its Parts
With all the devices and channels out there, it’s harder than ever for companies to maintain a consistent brand experience. There are more ways for customers to connect with companies …
Email comes of age
Download our Email Comes of Age guide so you can make every conversation engaging — including awkward ones. You’ll learn how to transition from pushing products to pushing the customer’s …
Grading the Right Storage Solution for Color Correction
Meet Tight Deadlines and Support Collaborative Workflows With Quantum Storage Whether your post-production studio is helping to create feature-length films or 30-second commercials, color correction is a vital part of …
Deliver Compelling Video for Universities
Facing Rising Demand for Video Content On Campus Universities have not traditionally been considered major producers of video content. Yet an increasing number of universities today are creating engaging videos …
