Overcoming the Omni-Channel Challenge
In a customer-driven economy customers expect to shop, compare, purchase, and consume on their own terms, on their own schedule, through a variety of channels, and on a variety of …
Digital Reinvention in Action IBV Report
Digital technologies have redefined how people live. Technology is already changing traditional industry structures and economics and is reinterpreting what it means to be a customer and a citizen. To …
Mobile: Design to Succeed or Designed To Fail
The mobile ecosystem is constantly evolving to satisfy users’ demands for fast, attractive, effective mobile applications and experiences. Mobile offers here-and-now data that can transform user experience – creating more …
How to Select the Right Remote Support Tool
A transformation of the workforce has altered end user expectations and business needs, driving the need to build flexible, simple, and scalable remote support solutions – all while keeping support …
IDG: A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Given everything from new devices and security concerns to increasingly tech-savvy end users and the costs of supporting a sprawling infrastructure, there’s no denying the growing complexity of the IT …
The State of Support Services: 2017
The way companies approach support services is changing – both in terms of the organizational structure as well as the areas of focus and key performance indicators (KPIs). Support teams …
Sum of Its Parts
With all the devices and channels out there, it’s harder than ever for companies to maintain a consistent brand experience. There are more ways for customers to connect with companies …
Email comes of age
Download our Email Comes of Age guide so you can make every conversation engaging — including awkward ones. You’ll learn how to transition from pushing products to pushing the customer’s …
Grading the Right Storage Solution for Color Correction
Meet Tight Deadlines and Support Collaborative Workflows With Quantum Storage Whether your post-production studio is helping to create feature-length films or 30-second commercials, color correction is a vital part of …
StorNext 4K Reference Architectures
Optimized Storage Solutions Based on Comprehensive Performance Testing Quantum recently announced purpose-built StorNext® reference architectures for 4K media workflows to maximize stream counts and optimize performance levels in accordance with …
