The Alignment of Customer and Support Expectations
Support organizations are implementing new technologies and processes to better connect customers with technical support teams. However, most organizations admit they’re...
The Truth about Customer Experience
This article from the Harvard Business Review shows how organizations that are able to skillfully manage the entire customer journey, versus just the typically emphasized...
The State of Support Services 2014
Many organizations are making fundamental changes to their organizational structures, delivery models are changing, support organizations are adding new capabilities, and...
3 Must-Haves for Rugged Devices
A rugged notebook or tablet is just one piece of a mobile solution for highly demanding, tough work environments. When combined with the right level of support, security,...
Rugged Laptops Deliver Reliability, Security in Harsh Work Environments
What factors do you consider when deciding if the time has come to upgrade your mobile employees’ laptop or notebook? What about employees with notebooks that are used...
Seattle Children’s Accelerates Citrix Login Times by 500% with Cross-Tier Insight
Seattle Children’s is a leading research hospital with a large and growing Citrix XenDesktop deployment. With ExtraHop, the IT team at Seattle Children’s accelerated...
10 Ways Wire Data Can Help You Conquer IT Complexity
This white paper from Slashdot Media explains the value of wire data in practical, simple-to-understand terms. With a robust wire data analytics solution, IT teams can automatically...
Are You Mobile-Minded Enough to Keep Your Customers Happy?
Customers today are more connected, complex and demanding than ever before, and providing a consistent mobile experience across channels is a challenge. To remain competitive,...
Where Contact Centers Are Missing the Mark with Customer Care
Adapting Live Chat and Remote Support for the Connected, Multi-Channel European Customer
Today’s multi-device, digital customers have higher expectations for customer service...
Code42 Trust, Security and Compliance
Code42 is predicated on two beliefs: first, we believe our customers should benefit from cloud solutions without compromising their data security, regulatory or privacy requirements;...
