 | As businesses are becoming more and more data-driven, knowledge has become an important asset for any organization. And since the knowledge in a firm is collected in multiple applications & repositories, it makes sense to have a cognitive search in place. The adoption of unified search has risen from a mere 7% to 19% from 2018-19 according to a survey by TSIA. However, only investing in this technology is not enough; you need to have a well-thought-out strategy around the cognitive search solution to make the most of it. This ebook talks about the best practices - or secrets that no vendor tells you - before and after adopting and implementing search in your organization in order to make the most of it. - Using support agents’ feedback and input to improve self-service strategy
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