It is widely acknowledged that field service is a growth area. Many organizations have already invested, or are looking to invest, in the right fit technology to maximize the operational benefits that align with this evolving maturity.

Your organization’s current field service maturity will influence your needs and decision making, and no matter that stage, there are some general processes to consider working through to support you in making the next move. These include:

1. Needs Assessment

2. Solution Evaluation

3. Selection Criteria

4. Implementation Best Practice

Taking these steps will provide a broader business case for investment, which takes decision making beyond a purely financial analysis to define the ways you will want to measure results from your next move on your field service maturity journey