Today’s shoppers demand not just quick delivery of their purchases but also transparency into when they’ll arrive, more delivery options and the ability to redirect their order. But traditional methods aren’t always flexible enough to meet these demands, and capacity remains an issue. Building a fleet like Amazon isn’t practical for most retailers, so what other options do you have?

Same- or next-day delivery continues to become the standard rather than an exception in customers’ minds, making crowdsourced delivery an attractive option for retailers. Using an on-demand network of independent drivers, retailers can harness the flexibility, scale, speed and coverage they need to win — and keep — customers. In our new playbook, learn how three retailers used crowdsourced delivery to achieve key KPIs, including:

• Executing time-sensitive delivery to any location within six hours.
• Offering same-day delivery from 100% of stores nationwide.
• Serving more than 2,000 rural stores with nearly 15,000 SKUs.
• Achieving on-time delivery of greater than 97%.
• Reducing customer downtime.