Mental Models And Their Importance In Upselling

We make decisions based on ideas and mental models of the people we interact with. Our brain uses these models to categorize information and guide behaviors. Without them, we would have to start every interaction from scratch. However, our mental models have at least two important flaws: they are not very extensive and they are not always accurate. Learn how virtual attendants support employees by providing more accuracy, structure and focus to the mental models they form during live customer interactions.



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