They demand fast, convenient and personal service:

• 67% expect a response from customer support within 10 minutes.
• 22% of millennials would stop doing business with a brand after one bad customer service interaction.
• 41% check a brand’s website or FAQ because they want the convenience of solving the problem themselves.
• 26% of millennials say they never look forward to dealing with customer service over the phone, compared to 18% with Gen X and Boomers.

Download this free eBook and learn how to engage the younger generations on their terms and deliver the kinds of experiences that keep them coming back for more.