Modern civil and military aerospace maintenance support operations are facing multiple challenges. High dispatch reliability targets form customers mean expensive spare part inventories for MRO’s, while cost challenges drive allowable stock levels to the minimum needed for performance. Brazil’s Embraer supports airframes and power plants up to 120 seat commercial models as well as military and executive aircraft. Legacy ERP and related logistics systems weren’t up to the task of keeping Embraer’s high value clients in the air while minimizing inventory and handling costs. 

This case study describes how PTC Service Parts Management has helped transform Embraer’s logistics systems and service culture while adding predictive analytics and other planning tools for future system improvements.