South Bend Clinic sought to expand patient access and improve the patient experience with telemedicine. When COVID-19 struck, however, only six of South Bend Clinic’s 150 providers were using its telemedicine platform. South Bend Clinic needed to rapidly scale their virtual services as telemedicine appointments increased from 3-4 visits per week to hundreds per day.

In this case study, learn how South Bend Clinic:

• Offered online scheduling for virtual vists across multiple digital channels, such as South Bend’s website, Google My Business page, social media, and health plan websites.
• Enabled patients to schedule virtual visits 24/7 without adding staff.
• Streamlined virtual visit scheduling and coordination with a single white-label solution. 

Preview

The South Bend Clinic, the largest multi-specialty healthcare group in Indiana, had steadily adopted digital health technologies such as telemedicine in order to improve the patient experience and gain market share.

“Patients are becoming more consumer-driven and we hear often that they want an Amazon-like experience,” said Shannon Hubler, Chief Operating Officer at The South Bend Clinic...