Roper St. Francis Healthcare (RSFH) is a private, not-for-profit healthcare system that operates across 110 care facilities. The COVID-19 pandemic forced RSFH to cancel in-person visits and deactivate online appointment scheduling, causing a steep decline in patient volume.

When the health system had new intake protocols and telemdicine in place, they turned to DocASAP to safetly connect patients with both in-person and virtual care. 

In this free case study, learn how Roper St. Francis:

• Increased patient volume by 55% during the COVID-19 pandemic. 
• Navigated patients to the right provider and care setting. 
• Spread awareness to the larger community of how to safely access care. 

Preview 

After focus groups revealed that patients expected frictionless access to care, RSFH needed a digital health solution that created a convenient retail experience for their physician network. They partnered with DocASAP, the leading patient access and engagement platform for health systems, health plans, and physician groups, to help direct patients to the right provider and care setting at the right time. RSFH implemented DocASAP’s platform in May 2018.

Within months of implementation, 48% of appointments booked online were from new patients, and 42% of appointments booked online were scheduled after business hours...