Workload automation (WLA) allows an organization to visualize and execute end-to-end business processes. Workload automation continues to evolve to allow IT to move faster...
The continued barrage of high-profile data breaches confirms that security is vital to safeguarding the enterprise. Security solutions must shift from reactive to proactive. ...
The need for security, performance and regulatory compliance can put serious and often conflicting pressures on IT. Each of these challenges points to the importance of close...
Infrastructure and operations leaders have identified five common pitfalls in automation initiatives that should be avoided and can be averted through the use of some common...
Service desks are now more accessible than ever, which increases the workload for the service desk staff but may not correlate with any increases in IT budget. And although...
A recent study by Gartner shows that investment in Hadoop adoption remains tentative in the face of sizable challenges around business value and skills. Despite substantial...
When it comes to big data, adopting new technologies that accelerate time to market remains a struggle for many organizations. Despite clear potential, relatively few Hadoop...
Big data technologies are a disruptive force that is rapidly changing the competitive landscape of business in every industry. While most organizations are taking their...
Each interaction between your employees and your service desk affects the reputation of the entire infrastructure and operations (I&O) team. To delight (or, as we like...
Today’s service desks must evolve to stay relevant, users expect to request help from IT support in the same way they shop, bank, or update their profile status. In order...