Call Center Management: Best practices, tips, and strategies
Truly effective call center management is much more than just scheduling and watching other people work, it’s a multifaceted sometimes stressful management role that includes...
Most Important Call Center Trends of 2021
Call centers were once rooms crammed with desks and agents on headsets.
Today, they have evolved into advanced communications hubs where agents can interact with customers...
Leveraging Contact Center Analytics
Are your customers getting frustrated by inaccurate wait times? Are callers to your contact center resolving their issues on the first call? The good news is that analytics...
Are Remote Contact Centers Here to Stay
Contact centers—like most industries in today’s economy—had to swiftly adapt to working remotely during COVID-19. They’ve relied on technology to continue operations...
7 Key Features of a Modern VoIP Phone System
Not all phone systems are built the same. It’s important to choose the right solution that enables you and your team to communicate effectively—no matter where those...
