Leveraging Contact Center Analytics

Are your customers getting frustrated by inaccurate wait times? Are callers to your contact center resolving their issues on the first call? The good news is that analytics can help.

With the right data and analytics, you can ensure customers are happier, contact center agents are better equipped, and issues are resolved more quickly.

In this collaborative report with Customer Contact Week Digital, you can learn all about the many ways accurate and intelligent analytics can help your contact center thrive, from improving coaching in real-time to providing callers with accurate information.

This report covers:

  • Why accuracy of data is the highest rated response that consumers judge customer service on
  • A breakdown of the ultimate customer service tools today, such as offering a one-stop shop and providing agents with pivotal analytics
  • How to use analytics to build better coaching strategies
  • How to improve first-call resolution by giving customers the tools to help themselves

Download your free copy of the report today!

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