Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting...
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences....
Upwork Enterprise combines technology with talent sourcing and compliance services. The result is work delivered to you faster and more affordably. With Upwork’s premium...
Upwork is a freelancing marketplace where businesses of all sizes can find talented professionals across multiple disciplines and categories. In this ebook, Upwork’s Executive...
The growing skills gap of marketing talent is felt across companies, industries, and geographies because technology is changing how marketing functions.
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In order for IT service providers to succeed, it’s paramount that they find a competitive advantage and continually develop new ways to find additional revenue streams....
Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses of...
How Much Time Do You Spend On Patching? Too much?! Learn how to streamline your IT department with this free eBook. Keeping up with patches is critical to your users’...
By implementing automation, you’re able to deliver consistent, reliable service to your customers, building strong and long-lasting relationships. In our free eBook,...
Recurring revenue is in, and IT service providers that position themselves as a one-stop shop are setting themselves up for a profitable legacy. By offering your clients...
