In the past year, service providers that globally manage the life cycle of distributed mobile estates have moved from a mobile-first focus to become outcome-based. This research...
The secure web gateway market is still transforming toward SaaS deployments as CASB and DNS services capabilities add new challenges to traditional providers. Technology...
IT teams striving to include IoT into their ecosystem all share one technical challenge: integration. Specifically, IoT integration encompasses “the unique challenge of...
Confirming our position as a disruptor in the Secure Web Gateway market, iboss has been named a visionary in Gartner’s 2017 Secure Web Gateway Magic Quadrant.
In fact,...
By 2022, over 85% of companies will offer some form of live chat on their website or on mobile devices to interact with their customers. We believe this comes as no surprise...
In the ongoing evolution of the customer experience, organizations continue to rely on phone and email while introducing new customer engagement channels. With the channel...
The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares...
According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets”.
Learn...
Gartner once again selected IBM as a Magic Quadrant Leader for Enterprise Mobility Management (EMM) based on completeness of vision and ability to execute.
We believe the...
To assist IAM leaders with their IDaaS vendor selection process, Gartner evaluated 18 vendors’ services in this research using 11 critical capabilities and three common...