What You Should Know About AI Technology
The core functionality of AI combined with machine learning and natural language processing can help IT help desks get back to work on the “bigger” stuff. Download this...
The Evolution of Chatbots
For much of the six decades since John McCarthy coined the term artificial intelligence (AI) in 1955, most of us relegated the technology to the world of science fiction....
AI Drives Support Productivity
The current approach to help desk support is frequently inefficient, costly, and frustrating for IT manager, support agents, and employees alike. IT help desks spend a considerate...
Webinar: The Wherever, Whenever, However Approach to Successful IT Support
Today’s workers are used to easy and frictionless interaction with the technology they rely on. They expect to be able to use any device, no matter where they are, to do...
Infographic: Need for Speed
Need for Speed: Frictionless Remote Support At Last
Traditional technology hasn’t kept up with the expectations of your customers and employees. They rely on you to solve...
Aberdeen Report: Onward to The Future of IT Support
In this Aberdeen report, we look at how new technologies and evolving end-user expectations are transforming IT support. Rapid adoption of AI-first services, like Alexa and...
Rescue + Mitel: Answering the Call for Smarter Support
Every customer support ticket is important, and time to resolution is crucial, especially if the issue affects something your customers rely on every day. As an industry...
Ebook: Maximizing Customer Engagement for Maximum Revenue Growth
Companies that provide the intelligent support and engagement consumers expect reap the rewards of lower costs and higher revenue. Happier customers translate directly into...
Ebook: The Future of Customer Engagement
At the rate businesses are appearing and disappearing today, in ten years 40% of current Fortune 500 companies will no longer exist. The companies that will persist are the...
The Next Evolution of Chatbots
A lot has changed since chatbots first debuted. Today’s natural language processing and machine learning technologies have made artificial intelligence more human than...
