IDC Spotlight on Remote Support with Dell & Dover Financial
IDC recently spent time with two customers of clientless remote software, Dell and Dover Federal Credit Union, who spoke about the importance of security, feature sets and...
Remote IT Support Services – Lending a Helping Hand to IT Help Desk Staff
The pace of technology change in today’s workplace affects everyone, from the CEO to the plant worker. But no one may be more affected that the help desk professional,...
Revolutionizing Support Interactions with Video
There are inherent limitations in traditional assisted support models. While support employees may be well trained, highly technical, empathetic, and have strong communication...
Live Chat Performance Benchmarking Report
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new...
Live Chat: The Gift That Keeps on Giving
Companies using live chat as part of customer interactions enjoy superior results than those who don’t. These results span cost reduction, revenue growth, and most importantly,...
TSIA – Revolutionizing Support Interactions with Video
Even the most highly trained support technicians can be limited by the tools at their disposal. They typically cannot see what the customer sees and are limited to how customers...
IDC Technology Spotlight – Empower Your Techs with Video-Aided Remote Support Tools
Technology continues to make it simpler for IT and customer support teams to handle increasingly complex support tasks via remote support software tools. The latest development...
ICMI “Is Your Contact Center Ready for the Peak Season” MarketPulse Report
ICMI and BoldChat by LogMeIn joined forces to help you connect to the trends and best practices that are shaping the customer experience landscape. This MarketPulse will...
The State of Support Services
Support executives continue to receive incredible pressure to reduce the cost of delivering support. This pressure, along with the push to deliver outcome-based support,...
Live Chat Performance Benchmarks
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new...
