Wake Up and Engage! Mobile Engagement is Worth Billions
This infographic provides a glimpse of the global insights gathered in the Effective Mobile Engagement research report and highlights the current state of mobile engagement,...
Video Collaboration in the Field: See the Path to Resolution
Did you know that best in class field service organizations are 69% more likely than their peers to have implemented live collaborative video tools to loop in remote experts?
To...
2015 Remote Support Trends
Today’s remote support solutions, including remote control, desktop sharing, and web collaboration, offer much more than just remote control for PCs. Their functional footprint...
Five Ways Live Chat Boosts Company Performance
Companies using live chat as part of their customer interactions enjoy superior results than those that don’t. In this research by Aberdeen Group, you’ll learn how companies...
Snapshot Report: What Matters Most in a Remote Support Tool?
When it comes to whether someone will recommend a product to others, certain attributes matter more than others. A recent online survey of those using remote support tools...
LogMeIn Rescue vs. Bomgar
The differences between LogMeIn Rescue and Bomgar are clear, starting with the costs associated with new infrastructure, and the ongoing maintenance that an appliance-based...
Buyer’s Guide: Guide to Selecting the Right Remote Support Tool
Are you looking to implement an intuitive remote support solution that gives your support agents on‐demand productivity and quick resolutions to their ever‐evolving pains? ...
Supporting the Internet of Things
By 2020, somewhere between 25 and 50 billion devices will be connected to the Internet; some estimates predict that this hyperconnectivity will generate $2.3 trillion in...
Nucleus Research ROI of Remote Support Case Study – Valiant Technology
Valiant Technology deployed LogMeIn Rescue to enable its help desk engineers to deliver a consistently high level of quality technical support to clients. Nucleus found that...
Evolving Technology for Remote Support Software in Cloud and Mobile Environment
What IDC calls the 3rd Platform — cloud, mobile, social, and big data/analytics — will continue to drive growth and innovation across all industries that depend on IT...
