Live Chat Performance Benchmarks

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Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new findings related to comparisons between desktop visitors and mobile visitors. Using the aggregated metrics of thousands of customers, this report will give new and existing live chat users benchmarks in which they can compare their own performance against.

Key findings include:

  1. Chatters are worth 4.5 times as much as website visitors who do not chat
  2. Elite chat practitioners typically see 2.5 times the conversion rates of average practitioners
  3. Proactive chat invitations on mobile devices are increasing engagement rates by 400%

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