The growth engine of the world’s economy has shifted from manufacturing to project-based, people-centric services businesses. These businesses rely on project-based...
In today’s global economy, modern services organizations must constantly evolve to ensure they provide the talent, skills, and experience to deliver projects that meet...
The healthcare industry faces constant regulatory change, escalating pressure to control costs and an increasingly complex competitive landscape. To stay head of the curve,...
Massive changes are sweeping the health sciences business landscape and are dramatically impacting healthcare and life sciences organizations. To adapt in this dynamic environment,...
The energy industry is undergoing rapid change on multiple fronts. Changing consumer expectations, regulatory requirements and capital expenditure needs are compelling energy...
Changing consumer expectations, regulatory requirements and capital expenditure needs are compelling energy companies to modernize existing infrastructure, invest in alternative...
Whether you want to replace a legacy contact center solution or you’re transforming your customer experience strategy, PureCloud by Genesys delivers fast results and helps...
Companies of all sizes are turning to contact center as a service (CCaaS) solutions to drive their customer experience success. With customer expectations soaring, CCaaS...
For the first time in decades, IT leaders now consider all-flash storage as a strategic IT asset. IT has become a new operating model that enables self-service with high...
Read this groundbreaking independent survey of more than 9,000 IT professionals spanning twenty-four countries across the US, Europe, and Asia that provides industry insights...