The Buyer’s Guide for Customer Service Software

There are so many decisions to be made and considerations to keep in mind when you are considering a new piece of software to add to your stack. It’s never just one person’s decision to make a purchase, but the involvement of multiple departments and stakeholders. The process involves business leaders, contact center leaders and managers, and IT teams, each having their own priority.

With so many opinions and perspectives, it can slow down your software purchase decisions. It’s good to keep in mind the diverse expectations of each stakeholder, understanding what the total cost of ownership might look like, and have a clear rationale behind your new purchase.

In this new ebook, you will learn about the key principles behind the software purchase decision, addressing the needs of each stakeholder involved, making the purchasing process easier and faster for you.

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