Do You Have a Framework for Digital Success?

Organizations need new skills to effectively implement an expanding set of digital capabilities, such as artificial intelligence (AI), deep learning, the internet of things (IoT), and robotic process automation (RPA). Deploying digital technologies one…

Low-Code Guide

Low-Code development is the way to build apps more quickly by reducing the need to code. But that’s not the whole story. Continually evolving expectations are forcing you to accelerate operations, improve the customer experience, and be nim…

The 2018 Digital Transformation Readiness Survey

Digital transformation is crucial to most companies’ long-term vision, but are organizations truly ready for it? Do they have the technical infrastructure and staff to support that vision? Appian and DevOps.com endeavored to answer these question…

IT’s Critical Role as Development Evolves

This democratization of development, however, introduces a wide range of challenges surrounding governance, security, and strategy — and raises some critical questions for enterprise leaders. No IT organization can keep up with the insatiable …

Top 10 Digital Transformation Trends for 2018

Digital technologies are shaking up entire industries. Conventional business models are being turned inside out in the quest for digitally-enhanced customer engagement and operational efficiency. Innovative new businesses abound, but many long-stand…

The New Reality for Customer Engagement

New customer expectations across all facets of engagement are challenging how traditional contact centers operate. Pressure is building to optimize customer experience, improve agent productivity, and deliver on strategic business initiatives. But, …