The Market Leader category represents the leading solutions Ovum believes are worthy of a place on most technology selection shortlists. The vendor in this category has established...
Support executives continue to receive incredible pressure to reduce the cost of delivering support. This pressure, along with the push to deliver outcome-based support,...
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new...
In an age of constant price-cutting and eroding brand loyalty the travel industry continues to struggle with customer satisfaction issues. New technologies, such as mobile...
A “stifler” limits a CEO’s or CFO’s ability to know what is going on in the organization to make informed, insightful and assertive decisions that drive profitable...
The average lifespan of a company has reduced from 61 years in 1958 to 18 years today, and is forecast to decline to 10 years by 2018. For smaller companies, more than half...
The SANS 2015 survey of the incident response capabilities of more than 500 security professionals found good news and bad news. The good news is that reported malware incidents,...
Studies show the average time to resolve a security breach once detected is more than 45 days, and companies lose more than $1.6 million during that time. The obstacles to...
How does your cyber security program compare to other companies? Where do your security people, processes, and technology place you among peer organizations? And more important,...
Discover how enterprise security best practices can help you avoid suffering financial losses, damage to your brand, and damage to customer relationships caused by undetected...
