TSIA – Revolutionizing Support Interactions with Video
Even the most highly trained support technicians can be limited by the tools at their disposal. They typically cannot see what the customer sees and are limited to how customers...
IDC Technology Spotlight – Empower Your Techs with Video-Aided Remote Support Tools
Technology continues to make it simpler for IT and customer support teams to handle increasingly complex support tasks via remote support software tools. The latest development...
Forrester: The Total Economic Impact of the Genesys Omnichannel Engagement Center Solution*
A Multi-Company Cost Savings and Business Value Analysis for Enterprises
The Forrester Total Economic Impact™ (TEI) study examines the potential return on investment (ROI)...
The Omnichannel Customer Engagement Playbook
The recent evolution of customer experience (CX) has been fast-paced and transformational. Customers are using digital and voice channels, sometimes simultaneously. The average...
How to Achieve Global ERP
In decades past, only the largest organizations needed to worry about managing a business across multiple locations, countries or continents. Today, even traditional mid-market...
Selecting ERP for Software Plus Services
Cloud computing is one of the most heavily written and talked about topics in IT today. Cloud computing comes in many different forms, including Software as a Service (SaaS),...
Process Manufacturing Quality Control In ERP
Research conducted by IFS suggests that, as manufacturers implement sustainability programs, the primary motivation for this is not regulation, but requirements from customers...
ICMI “Is Your Contact Center Ready for the Peak Season” MarketPulse Report
ICMI and BoldChat by LogMeIn joined forces to help you connect to the trends and best practices that are shaping the customer experience landscape. This MarketPulse will...
Is Your Team Prepared for a Data Breach?
As data breaches increase in scale and frequency, businesses must prepare today to ensure an effective, high-quality, and swift response. Consumers, regulators, and the media...
Find Out the Trust Cost of a Data Breach – and How to Prepare
There’s no doubt the cyber threat landscape is vast and complex. These days, it’s not a question of whether a company will experience a data breach – it’s when and...
