Executive Roundtable: The Modern Contact Center

But before your company can successfully make this shift, it must first begin by taking a customer-centric approach to its contact center technology. Join panelists Marco S. Casalaina from RingCentral, Roger Lee from OpenText, and Brad Snedeker from Calabrio as they discuss the various ways that some technologies can be a hindrance and the new technologies that many companies are using to create a better and more efficient customer experience.

In this roundtable discussion, topics include:
  • The state of the contact center and how businesses view this service
  • What technologies companies are adopting to optimize their contact centers
  • The opportunities for advancing call center technology
  • The results of integrating a cloud based call center into your business

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