Whether it's chatbots, communities, IVR systems, or FAQs, customers expect round-the-clock access to support, and they prefer firms that provide it. This is why present-day...
A latest report from IDC says that spending on AI technologies will grow to US$97.9 billion in 2023 — more than two and a half times the spending level of 2019. Almost...
Salesforce Service Cloud is the world’s most popular support platform for a reason. According to a Salesforce Customer Success survey, “with the use of Salesforce,...
Agents need near-instant access to internal experts and company resources, and managers must be able to take quick action on customer insights. But for too many teams, the...
In this case study you’ll learn how they partnered with Clarify Health to use an integrated approach to traditional and non-traditional data and analyses to guide their...
Discover how leading retail and consumer financial institutions trust Appian to help them deliver engaging customer experiences transparently across every channel.Request...
Due to continuing market challenges, longer sales cycles, and economic uncertainties, businesses are looking for new ways to get the most out of their ability to attract,...
Coupa received this position based on what we believe is the power of community intelligence—providing benchmarks and analytics-based performance suggestions to our...
Managing a contract negotiation from initial agreement to final signature can be a long, hard road. Coordinating different parties, tracking multiple versions, and assessing...
You're an expert on your brand. Oh, and social. Digital. Print. Email. Content marketing. Events. See what we're getting at here? It's no wonder you're time-crunched and...
