Infusing communications into business processes is not a simple task, as legacy deployment models for unified communications and the contact center are far too rigid to offer the required agility …
Cloud technology is quickly becoming the default at companies of all sizes. Nine out of ten companies have already moved at least some of their applications or computing infrastructure to …
Organizations around the globe are finding measurable success with their DCX initiatives, which has become a competitive differentiator, redefining loyalty by how well an organization engages, serves, and responds to …
Digital Transformation: Insight into Getting it Right, is research commissioned by Avaya and undertaken by IDC. The Infobrief contains key insights from over 1,300 enterprises and consumers to help brands …
How well connected are you? That’s the challenge in today’s mobile, virtual business landscape as companies strive for consistent communications between the employees, business partners, and clients. Too often, a …
Unified communications (UC) is at a tipping point today, thanks to the game-changing trends of mobile apps and cloud computing. Until recently, companies that deployed UC benefited mostly from integrating applications such as …
Software-defined networking (SDN) is a very hot topic. In Dynamic Markets’ comprehensive and quantitative 2015 survey, more than 1,400 IT professionals at large companies across 15 countries overwhelmingly (97%) expect …
This independent research investigates the impact Avaya’s networking technology (Fabric Connect) has had on its customer base; it shows that performance indicators have been improved and many common network problems …
The enterprise data center has undergone significant shifts in the past few years, most importantly with the introduction of computing as a corporate resource. This resource has evolved and because …
Almost all companies (98%) experience delays to changes and improvements to the business technology systems because they have to wait for suitable maintenance windows. It’s almost impossible for today’s networks …
