Digital Transformation Drives Companies to the Cloud
Infusing communications into business processes is not a simple task, as legacy deployment models for unified communications and the contact center are far too rigid to offer...
Cloud Adoption Keeps Expanding
Cloud technology is quickly becoming the default at companies of all sizes. Nine out of ten companies have already moved at least some of their applications or computing...
Real World Success with Digital Customer Experience
Organizations around the globe are finding measurable success with their DCX initiatives, which has become a competitive differentiator, redefining loyalty by how well an...
Digital Transformation: Insight into Getting it Right!
Digital Transformation: Insight into Getting it Right, is research commissioned by Avaya and undertaken by IDC. The Infobrief contains key insights from over 1,300 enterprises...
Seamless Engagement for Midsize Companies
How well connected are you? That’s the challenge in today’s mobile, virtual business landscape as companies strive for consistent communications between the...
How Cloud and Mobile are Perfect Partners for UC
Unified communications (UC) is at a tipping point today, thanks to the game-changing trends of mobile apps and cloud computing. Until recently, companies that deployed...
SDN Expectations
Software-defined networking (SDN) is a very hot topic. In Dynamic Markets’ comprehensive and quantitative 2015 survey, more than 1,400 IT professionals at large companies...
Fabric Connect Customer Experience Research
This independent research investigates the impact Avaya’s networking technology (Fabric Connect) has had on its customer base; it shows that performance indicators...
The Hitchhiker’s Guide to the Software-Defined Data Center
The enterprise data center has undergone significant shifts in the past few years, most importantly with the introduction of computing as a corporate resource. This resource...
The Business of Speed
Almost all companies (98%) experience delays to changes and improvements to the business technology systems because they have to wait for suitable maintenance windows. It’s...
